Comments others have made about this program:

"Helped us all improve our client services. Teaches powerful skills."

Daniel F. White, VP, Training, Citibank

"In a corporate culture where we usually focus our efforts on bottom line results or content, this program has clearly demonstrated that none of this is really worthwhile without also teaching our managers the powerful skill of influence."

Melinda J. Bickerstaff, Director, Management Education, American Express Travel Related Services

"Winning support from others is the cornerstone of success in every aspect of our lives...This provides a wonderful step-by-step process for getting others to really hear what we have to say."

Ilsa Whittemore, Associate Executive Director, Hotel Sales and Marketing Association Intl.